FAQs
Contact Information
p 207 370 6020
f 866 593 9872
info@borealispress.net
9 am – 5 pm ET, M-Thursday
9 am – 4 pm ET, Friday
We often check our email after hours, if you have an important message.
On the coast of Maine:
The Borealis Press, Inc.
83 Main St
PO Box 1988
Bucksport, ME 04416
We don’t sell in our office, but feel free to stop by and say hello anytime. We do have a wonderful retailer just up the street from us who carries a large assortment of Borealis Press cards if you are in town.
Finding What You Need
Borealis Press cards, magnets, and cocktail napkins are in stores around the globe. Please call or email us with your zip code and we’ll help you find one near you. We can’t be sure about what our retailers have in stock, but we’ll help get you pointed in the right direction. If you don’t find what you need, we’ll be happy to take an order over the phone, or online under “Buying as an Individual.” We’ll ship within 48 hours – faster if possible.
Shipping
We ship retail orders via USPS Priority Mail and First Class Mail. This helps keep shipping costs down and allows us to ship to PO Boxes. Tracking is available and if we have your email address, we will send the tracking number to you when we process your order. If you need your order expedited, please call us directly and we’ll see what options are available. For international orders, please email us directly.
Payment Information
We accept MasterCard, Visa, American Express, and Discover. The Borealis Press does not share personal information with anyone, for any reason. Of course, we do have to give payment information to your credit card company when you charge something.
Return Policy
We want you to enjoy your purchase from Borealis Press. If for some reason you are not pleased with your retail purchase, please contact us within 30 days of your purchase and we will credit your card (excluding shipping charges). Please note that you are responsible for return shipping charges for items that are not damaged or defective.
Sales Tax
Sales tax is added to orders shipping to Maine.
Charitable Donations
Borealis Press contributes to many organizations throughout the year, so we may be maxed out. If you have a request that you wish to have considered, please fax it to 866 593 9872. We must have written details.
Privacy Policy
The Borealis Press does not give or sell your information to anyone for any reason. Of course, when you give us information needed to pay with a credit card, that must go to your credit card company.
Wholesale Information
If you have a retail location and are interested in selling Borealis Press in your store, click here to get more information on becoming a retailer. If you are already a Borealis Press retailer, click here to order online.
|
